Sikowd takes the protection of your personal data seriously. This document clearly explains how we collect, store, use, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We do more than comply with the law – we genuinely care about your privacy. Here is how we protect every sikowd user's information every day.
All data transmitted between your device and sikowd's servers is protected with 256-bit SSL encryption — the same technology used by world-class financial institutions — ensuring no third party can intercept or read your information.
Your personal data is only accessible to authorised sikowd staff with a clear operational need. All access is logged and automatically monitored to detect any unusual activity.
Your information is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and scheduled automatic backups. Passwords are stored in hashed form and cannot be reversed.
Sikowd operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is strictly necessary and never sell or disclose your information to third parties without your explicit consent.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 working days.
In the event of any security incident involving your data, sikowd will notify you within 72 hours — faster than legally required — so you can take immediate protective action.
Sikowd ("we", "our platform") deeply values the trust you place in us when you choose to play and bet with us. We understand that personal information is something precious, and we never take our responsibility to protect it lightly.
This Privacy Policy transparently explains how sikowd handles your personal information – from the moment you register an account to your last withdrawal. There are no hidden clauses or confusing terms. What you read here reflects exactly what we practise.
This policy applies to all sikowd platform users, including website visitors, registered members, mobile app users, and anyone who interacts with our services through any digital channel.
Sikowd only collects information that is strictly necessary to provide you with a safe, seamless, and responsible service. The following are the categories of data we collect:
Sikowd collects information through several transparent channels that you are fully aware of:
Every piece of data we collect has a clear and legitimate purpose. sikowd uses your information for the following purposes:
We do not use your data for third-party marketing, unauthorised commercial profiling, or any activity not stated in this policy. Should we wish to use your data for a new purpose, we will request your consent first.
Sikowd does not sell, rent, or trade your personal information to any third party for their own commercial purposes. Full stop. We only share your data in limited and necessary situations as follows:
Protecting your data is more than a legal obligation for us — it is a moral commitment. sikowd continuously invests in best-in-class security infrastructure to keep your information safe at all times.
All communications between your device and sikowd's servers are encrypted using TLS 1.3 with AES-256 encryption. This means that even if someone manages to intercept your network traffic, the data they obtain is completely useless without the encryption key.
Sikowd supports two-factor authentication for your account. By enabling this feature, every login requires additional verification via an OTP code, providing an extra layer of security even if your password is compromised.
Your data is stored in premium-grade data centres equipped with physical access controls, multi-layer cooling systems, uninterruptible power supply (UPS), and round-the-clock monitoring by a dedicated security team.
Sikowd conducts regular penetration testing and vulnerability assessments involving independent security experts. Any vulnerabilities discovered are addressed promptly in accordance with our vulnerability management protocol.
Our SIEM (Security Information and Event Management) system monitors all platform activity in real time, detecting suspicious patterns and automatically responding to threats before they become serious issues.
The sikowd website and app use cookies and similar technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:
You can manage cookie settings through your browser or app. However, disabling essential cookies may affect the functionality of certain parts of the sikowd platform.
Under Malaysia's PDPA and sikowd's policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days, and we may charge a reasonable fee for repeat requests.
If any data we hold is inaccurate or outdated, you have the right to request a correction. You can update most basic information directly through your account settings.
You may request the deletion of your personal data. However, restrictions apply where data is required for legal compliance (e.g., financial transaction records that must be retained under AML regulations).
You have the right to object to the processing of your data for direct marketing or profiling purposes. An unsubscribe option is available in every marketing email we send and through your account settings.
You may request your personal data in a machine-readable format (JSON or CSV) for the purpose of transferring it to another service, subject to applicable technical and legal limitations.
In certain situations, such as during a dispute about the accuracy of your data, you may request that we restrict how we process your data while the matter is being resolved.
Sikowd does not retain your personal data indefinitely. We have a clear data retention policy based on operational needs and legal obligations:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.
Sikowd may update this Privacy Policy from time to time to reflect changes in our privacy practices, legislation, or service improvements. The "Updated" date at the top of this document will always indicate the latest version.
For significant and material changes, we will notify you via:
Your continued use of the sikowd platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before they take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how sikowd handles your personal data, we are here to help. Our Data Protection team consists of experienced staff who understand the importance of your privacy.
You can reach us through the following channels:
If you are not satisfied with our response, you have the right to file a formal complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for PDPA matters in this country.
Here are answers to the most frequently asked questions from our users regarding data protection and privacy on the sikowd platform.